Our Promise to our Customer
If you purchase a NEW-IN-BOX product from either TurboKlone or one of our authorized resellers, and the product is faulty or damaged, we will replace the part at no cost to you.
In order to be eligible for a replacement part to be sent, you must contact customer service within 30 days of your purchase. If you have initiated the return after 30 days have passed, you will not be eligible for a refund/exchange/replacement.
We offer a limited lifetime warranty on all our systems pumps (covering defects under normal use and service of the part). TurboKlone reserves the right to inspect the pumps to ensure normal use. All other products are covered under a 90-Day Warranty. Specifics that may void the warranty can be found below:
Pumps: Pumps must be fully submerged during operation. Running the pump dry will void warranty coverage.
Electrical Parts (Pumps and Fans): Electrical parts must be powered with the appropriate power source. Most of our electrical parts run on a 60Hz frequency. Under/Over-powering can cause damage and void warranty coverage.
Plastic Parts (Lids, Domes, Reservoirs): Plastic parts must be cleaned with the appropriate solution. A Hydrogen Peroxide/Water mixture is what we recommend using to clean the unit. Use of harsh chemicals can damage the plastic and void warranty coverage.